Strokes Painting & Contracting’s Privacy Policy is below. Questions concerning this policy may be submitted to dbickel@paintwithstrokes.com.

Privacy Policy

Strokes Painting & Contracting Privacy Policy 

Effective Date: 02/13/2026

1. Introduction

Strokes Painting & Contracting (“we,” “us,” or “our”) provides painting and related services and uses SMS/text messaging to send appointment reminders, scheduling updates, service notifications, and other transaction- or service-related messages to customers. This Privacy Policy explains what personal information we collect, how we use it, who we share it with (including Twilio), your choices, and how we protect your information.

2. Scope

This policy covers personal information collected in connection with our services, including information collected for SMS/text message communications. By providing your phone number or otherwise signing up for SMS messages, you consent to the practices described in this policy.

3. Information We Collect

• Contact information: name, phone number, email address, mailing address.
• Appointment and project information: appointment dates/times, location, project details, service notes.
• Communication records: text message content, delivery status, opt-in/opt-out records, and any replies you send.
• Usage and device data: timestamp, carrier information, device type, and IP address when applicable.
• Payment and billing data only as needed for billing and invoicing (collected via secure payment processors).

4. How We Use Your Information 

We use collected information to:

• Send appointment reminders, scheduling updates, confirmations, cancellations, and other service-related messages via SMS.
• Process and manage orders, payments, and service requests.
• Improve our services, provide customer support, and respond to inquiries.
• Maintain records for legal, regulatory, and business purposes.
• Send occasional informational messages related to your projects (only if you’ve consented where required).

5. SMS/Text Messaging Practices

• Consent: You must opt in to receive SMS messages from us. By opting in, you consent to receive automated or manual texts related to your appointments and services.
• Message frequency: Varies based on your appointments and service needs.
• Opt-out: Reply STOP to any message to unsubscribe from future text messages. You may also opt out by contacting us directly at [phone number] or [email address]. After you opt out, we may send a short confirmation message and we may still send you non-promotional messages regarding any outstanding appointments or legal obligations, as permitted by law.
• Help: Reply HELP for assistance or contact us at 1-833-438-7876 or dbickel@paintwithstrokes.com. 
• Carrier fees: Message and data rates may apply; please consult your carrier.

6. Third-Party Service Providers

We use third-party service providers to operate our SMS service and other business functions. These may include:

• Twilio (or other SMS provider): to send and receive SMS messages on our behalf. Twilio’s privacy practices govern their handling of data they process for us.
• Payment processors, cloud hosting, customer support, analytics, and other vendors. We require third parties to maintain appropriate safeguards and use information only for the purposes we authorize.

7. Data Sharing and Disclosure

We may disclose personal information:

• To service providers and contractors who perform services on our behalf.
• To comply with legal obligations, respond to lawful requests, protect rights and safety, or prevent fraud.
• In connection with business transfers, mergers, or asset sales (with notice to affected individuals where required). We do not sell your phone number or personal data for third-party marketing purposes without your explicit consent.

8. Data Security 

We implement administrative, technical, and physical measures designed to protect personal information from unauthorized access, disclosure, alteration, and destruction. No system is completely secure; we cannot guarantee absolute security.

9. Data Retention 

We retain personal information as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and purpose; after data is no longer needed, we will securely delete or de-identify it.

10. Your Rights and Choices

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict processing of your personal information, and to receive a copy of your information. To exercise rights, contact us at the contact information below. We may need to verify your identity before fulfilling requests.

11. Children

Our services are not directed to children under 13 (or higher age where required). We do not knowingly collect personal information from children. If we learn we have collected personal data from a child without appropriate consent, we will take steps to delete it.

12. International Transfers

Information may be processed and stored in the United States or other countries where our service providers operate. By using our services, you consent to transfer of information to countries that may have different data protection laws.

13. Changes to This Policy

We may update this policy from time to time. We will post the revised policy with an updated “Effective Date.” Material changes that affect how we use your phone number for SMS will be communicated as required by law.

14. Contact Us

For questions, to change your SMS preferences, or to submit requests regarding your personal information, contact: 

Strokes Painting & Contracting

Phone: 1-833-438-7876 

Email: dbickel@paintwithstrokes.com

Address: 5661 Transit Rd., East Amherst, NY 14051

15. Additional Legal Notices

• Compliance: We comply with applicable laws governing electronic communications, including the TCPA and other relevant regulations. You are responsible for providing a valid phone number and ensuring you have the right to receive messages at that number.